Returns & Refunds

Our returns and refunds policy is detailed below.

Unwanted Items

If you wish to exchange or return any part of your order please contact us on 01205 358866 to arrange for collection and inspection. We are happy to refund unwanted items that are returned to us within 28 days of delivery and still in a re-saleable condition. However a 20% restocking fee will be applied. Our refund policy only applies to standard products, and excludes bespoke items manufactured specifically for you.

Please ensure you have your original invoice available when you contact us, as we will require a copy before any credit or exchange can be made.

Please call our team on 01205 358 866 for more information.

Incorrect or Faulty Items

Should you receive any items that you did not order, or that prove to be faulty within 28 days of delivery and have not yet been erected, we can organise for your item to be collected or replaced as required. For this service please call a member of our team on 01205 358 866.

Alternatively, if you wish to send an item back yourself then you can do so to the address below. In this instance the responsibility of the delivery would be yours, and so you may wish to send goods by registered post. We are not liable for goods that do not reach us.

Please enclose a note quoting your order number, what you are returning, the nature of the fault, and specifying whether you require the correct item to be sent out, or a refund.

Return address:

Calders & Grandidge
194 London Road
PE21 7HJ

The information provided on this page does not affect your statutory rights in any way.